Refunds & returns

Send back unused pieces in their original packing within 30 days of delivery. Email [email protected] with your order number first and we'll send the return address.

Return postage is yours to cover for change-of-mind returns. Pack pots well — we can't refund pieces that arrive back broken because of thin packing.

If a piece arrives cracked or broken, or we sent the wrong one, email a photo within 7 days of delivery. We'll send a replacement or refund it, including delivery, and you won't need to send the broken piece back.

Refunds are issued within 5 business days of the return reaching us, to your original payment method. Banks can take a few more days to show it.

Small differences in glaze from the photo are part of how stoneware is made and aren't a fault — but if you're unhappy with a piece, the change-of-mind return above still applies.